Shipping & Return Policy

Last updated: 4/3/2026

Shipping Policy

At Zero Hour, every order matters. We work hard to get your gear to you quickly and reliably.

Processing Time

• Orders are processed within 2–5 business days
• During high-demand periods (sales, launches, holidays), processing may take slightly longer

Shipping Time

• Standard shipping typically takes 3–7 business days after processing
• Delivery times may vary based on location and carrier delays

Shipping Rates

• Shipping rates are calculated at checkout unless otherwise stated
• Free shipping promotions may be offered periodically

Order Tracking

• Once your order ships, you’ll receive a tracking number via email
• Please allow up to 24 hours for tracking updates to appear

Incorrect Shipping Information

• Zero Hour is not responsible for orders shipped to incorrectly entered addresses
• If you notice an error, contact us immediately at [your email]

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Return & Exchange Policy

We stand behind our products—but we also keep things fair and straightforward.

Returns

• Returns are accepted within 14 days of delivery
• Items must be:
  • Unworn
  • Unwashed
  • In original condition

Non-Returnable Items

• Clearance or final sale items
• Gift cards
• Worn or damaged items (not due to our error)

Exchanges

• Need a different size? We’ve got you.
• Exchanges are accepted within 14 days of delivery
• Customer is responsible for return shipping unless the item was incorrect or defective

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Damaged or Incorrect Orders

If we messed up, we’ll fix it. No questions.

• If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery
• Include your order number and a photo of the issue
• We will:
  • Replace the item, or
  • Issue a full refund

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Refunds

• Once your return is received and inspected, refunds will be issued to your original payment method
• Please allow 5–10 business days for the refund to appear depending on your bank

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Contact Us

Questions? Issues? We’ve got your back.

 [email protected]
Based in Pflugerville, Texas.

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Final Note

We’re not a big-box brand—we’re building something real. Every order supports that mission, and we don’t take that lightly.